Returns & Exchanges

Return Policy:

We offer full refunds for all regular-priced items returned within 7 days of delivery. To initiate a return or exchange, please use our returns portal. Returns not processed through our portal will not be accepted. Ensure all returns include the pre-paid return label provided with your return approval. A $10 flat-rate fee will be deducted from your refund to cover the return label cost. Please note that some items may be subject to up to a 3% restocking fee.

Eligibility Guidelines:

- Returns must be postmarked within 7 days of the delivery date to qualify for a full refund or exchange.
- Returns postmarked between 8-14 days from the delivery date will be eligible for store credit only.
- All items must be returned in their original packaging with tags attached, unworn, and in the same condition as received.
- We cannot accept items that show signs of wear, washing, makeup residue, stains, perfume, rips, alterations, missing buttons, or any other damage.
- All items marked as ON SALE 30% OR GREATER are final sale and cannot be returned or exchanged.

We appreciate your understanding and adherence to our return policy. For any further assistance, please contact our customer service team through the returns portal or by emailing info@profilenyc.com

Returns & Exchanges

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